If you have any questions, please don’t hesitate to email Jan at email@example.com or use our contact button. Jan will be happy to get in touch with you.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived
If your order didn’t end up arriving, be sure to let us know! First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number.
Damaged items: The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed: Shipments that go unclaimed are returned to our facility. We offer to pay for a reshipment of your order.
Return my order: We advise to contact us before returning any products at email@example.com. Please include your order number and the reason for your return. We will get back to you within minutes.
Please note: We do not pay for the return shipping costs.
Wrong size: If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at firstname.lastname@example.org or use our contact button and we’ll let you know what your next steps are.